Increasing efficiency in workers is not just about hiring the right number of staff, it’s about hiring the right people, training them and retaining talent.
Here are some tips:
Hiring
- While personality is important, skills and experiences are also vital to know if the person can lead and transfer skills.
- Cross check references to know more about the person you're hiring.
- Understand what the market rate for salaries is for different job roles before you make a job offer.
Training
- Consider cross-training to allow staff to work better together as a team.
- Well-trained front-of-house staff should be skilled in the suggestive selling of items and soft drinks in a subtle, non-pushy manner.
- Service staff should have complete product knowledge.
- They should also be aware of surroundings and provide quick support without being asked.
Retaining talent
- Offer a conductive and friendly working environment.
- Provide fair wages matched to the market and acknowledge good performance through wage increases or bonuses.
- Create learning opportunities with good training and upgrading programmers.
